Refunds & Returns

 
At William Burges Jewellery, we want to keep it simple for our customers. In the unlikely event that you need or wish to return any item, please follow the instructions below:
 
William Burges Jewellery is a trading name of Galaxy Jewellery Ltd.
 
European Law - Your statutory rights
 
At William Burges Jewellery we want you to be happy with every purchase you make. However, we do anticipate that you may wish to return an item. For this reason we offer a seven (7) day hassle free returns policy.
 
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven (7) working days after the date the item is delivered.
 
To ensure you comply with your obligations, and ensure you can take advantage of this right  to return an item, you must inform us within seven (7) working days starting with the day on which the goods were/are delivered. You must ensure that you take reasonable care of the goods, and you have to bear the cost of returning them.  We will refund the money as soon as possible and, subject to the goods being returned to us in perfect condition, at the latest within 30 (thirty) days of receiving written notice of your decision to return the goods.
To return any unwanted or damaged items simply contact William Burges Jewellery and we will be happy to help. It is our preference that we collect the goods from yourselves. That way we become responsible for the care of goods as soon as we have them in our possession. We will endeavour to do this within seven working days of receiving your notice that you do not want the goods.
Please ensure that you quote your delivery note number or customer reference number (from your invoice).
 
Returning:
 
We will advise the collection company to collect the items at a time agreed by both you and them within 5-7 days of notification.
 

1. The collection company will wrap the product for safe transit if the item was delivered and packaging removed.
2. Please that any paperwork that came with the delivery is attached (so we can trace your return).
3. Where goods are being returned other than because they are damaged items must be returned in a saleable condition (we do not sell these on again but need to make sure that items are in good condition).

 
Returns notified after 7 days
 
At our discretion we will consider accepting unwanted items notified to us more than 7 days after receiving your order where there are compelling circumstances.